Business English Certificate (BEC) practice paper

1在撰写英文商务邮件时，若需告知客户交货将延迟两周，同时维持合作关系，下列哪种处理方式最恰当？

1. A. 直接说明延迟事实，附上新交期并简要致歉
2. B. 强调延迟是工厂排产造成，请客户自行调整安排
3. C. 先致歉并承诺下周一定发出，再内部协调产能
4. D. 说明延迟原因，并请客户确认是否接受新交期

2一家外贸公司收到客户投诉货物短装，业务员在回复邮件中首先应当写明的内容是

1. A. 对客户造成的不便表示歉意
2. B. 说明公司近期的发货流程
3. C. 要求客户提供更多订单细节
4. D. 解释海运途中可能发生的损耗

3在BEC高级写作Part 1的图表描述中，若要说明某公司营收在三年内从200万英镑增至500万英镑，最符合商务报告语域的表述是

1. A. revenue rose from £2m to £5m over three years
2. B. revenue went up a lot in three years
3. C. revenue became £5m after three years
4. D. revenue was £2m and then £5m

4某出口商收到客户邮件称 'The goods arrived damaged; we require a full refund.'，作为业务员，在回复前最应先做的处置是

1. A. 核对提单与保险条款并请客户提供损坏照片
2. B. 立即答应全额退款以维护客户关系
3. C. 直接拒绝退款并要求客户自行联系船公司
4. D. 先向客户发送新报价单以促成后续订单

5在商务英语写作中，下列哪一表达最适合用于正式报告的结论部分，引出基于前文分析的建议？

1. A. On the basis of the above analysis, it is recommended that...
2. B. So, I think we should do the following things...
3. C. Anyway, the best way is to do like this...
4. D. You know, we'd better take these actions...

6在撰写英文商务邮件时，若需向对方说明附件内容并引导其查阅，下列哪个表达最符合商务书面语的正式程度？

1. A. Please find the attached document for your reference.
2. B. Check the file I put in this email, okay?
3. C. You can see the thing I attached below.
4. D. Look at the attachment to know what I mean.

7同事在会议上说「Let's touch base next Monday」，他最可能的意图是

1. A. 下周一正式签约
2. B. 下周一简短沟通进展
3. C. 下周一提交书面报告
4. D. 下周一重新安排会议

8在商务会议中，若你想礼貌地打断对方并补充一个关键数据，最合适的表达是？

1. A. Sorry to interrupt, but I'd like to add one important figure here.
2. B. Sorry to interrupt, but I want to say one important figure here.
3. C. Sorry to interrupt, but I will speak one important figure here.
4. D. Sorry to interrupt, but I need to talk one important figure here.

9BEC听力Part 1中，客户说“I’ll get back to you on that”时，说话人最可能的意图是

1. A. 稍后回复该事项
2. B. 当场拒绝该请求
3. C. 要求对方降价
4. D. 已经同意该报价

10在商务邮件中，需要表达“随函附上报价单”时，下列哪个表达最为专业且符合BEC商务写作规范？

1. A. Please find attached our quotation.
2. B. I put the quotation in this email.
3. C. You can see the quotation here.
4. D. The quotation is sent by me.

11在商务邮件中写「Please find attached the revised quotation」，此处「attached」最恰当的替换是

1. A. attaching
2. B. to attach
3. C. attachment
4. D. attach

12某出口企业收到客户投诉称货物外箱破损，企业首先应做的处置是

1. A. 核对运输与仓储记录并拍照留证
2. B. 立即向客户承诺全额赔偿
3. C. 直接更换全部外箱后发货
4. D. 暂停与该客户的所有合作

13某公司收到客户投诉称货物短装，业务员核查后发现提单数量与装箱单一致，但实际到货少了三箱，此时最恰当的下一步处置是

1. A. 请客户提供卸货港理货报告并向承运人提出索赔
2. B. 立即按短装数量补发货物并承担全部运费
3. C. 直接认定为客户自身盘点失误并拒绝受理
4. D. 先向保险公司报案再等待其派员查验定损

14某外贸业务员收到信用证，发现其中要求的装运期比合同约定的早两周，正确处置是

1. A. 联系客户修改信用证使其与合同一致
2. B. 按信用证日期提前装运并自行承担费用
3. C. 忽略信用证按合同日期装运并交单
4. D. 先按合同装运再请客户事后确认

15在BEC商务写作中，给外部客户写投诉回复信时，开头通常应采用的写法是

1. A. 直接说明已收到投诉并感谢对方告知
2. B. 先解释公司内部流程再谈投诉内容
3. C. 先道歉并承诺全额赔偿
4. D. 先引用合同条款界定责任归属

16在撰写英文商务邮件时，若想礼貌地催促对方尽快回复之前发出的报价请求，下列哪一句最符合商务英语的得体表达？

1. A. I demand you reply to my quotation request immediately.
2. B. Could you kindly let us know your decision at your earliest convenience?
3. C. You must answer my quotation request today.
4. D. Reply to my quotation request right now, please.

17写BEC高级写作Part 1的report时，题目要求 evaluate two options and recommend one，缺少下列哪一环节会被扣分最重

1. A. 推荐结论未与评估标准挂钩
2. B. 开头未使用正式称呼语
3. C. 段落之间未使用小标题
4. D. 报告结尾未附上签名

18在BEC高级阅读Part 6的改错题中，下列哪些情况属于需要删除的多余词（选出两项）(multiple)

1. A. 句子中出现了与上下文重复的代词
2. B. 句子中出现了不符合商务语域的俚语
3. C. 句子中出现了语法上多余的介词
4. D. 句子中出现了拼写错误的专业术语

19某外贸公司收到客户来信，称收到的货物中有部分损坏，要求索赔；业务员在回复时应首先做的是下列哪一项？

1. A. Acknowledge the complaint and promise to investigate the matter.
2. B. Immediately agree to compensate for all the damaged goods.
3. C. Ask the customer to provide photos before any response.
4. D. Explain that the damage must have occurred during transportation.

20某公司拟在英国市场推出新产品，市场部在英文提案中写道 'We should conduct a pilot launch in the Midlands before going national'，该建议的核心目的是

1. A. 在有限区域测试市场反应后再全面推广
2. B. 直接在全国范围同步上市以抢占先机
3. C. 仅在 Midlands 永久销售以降低风险
4. D. 先完成全国广告投放再选择重点区域

21BEC高级听力中，财务总监说“Our margins have been squeezed by rising raw material costs”，这句话最可能暗示公司

1. A. 利润空间因原材料成本上升而收窄
2. B. 销售额因原材料涨价而大幅增长
3. C. 正考虑降低原材料采购标准
4. D. 已通过涨价完全转嫁成本压力

22BEC高级口语中，讨论是否进入新兴市场，考生说The downside is the regulatory uncertainty，此处downside指

1. A. 方案的不利方面
2. B. 方案的核心优势
3. C. 方案的实施步骤
4. D. 方案的预算上限

23在英文商务写作中，若需要向客户说明因工厂检修导致交货延迟，并希望维持信任，下列开头最恰当的是

1. A. We regret to inform you that your order will be delayed due to scheduled maintenance.
2. B. Your order is late and there is nothing we can do about it.
3. C. We are sorry, but delays are normal in our industry.
4. D. You should have ordered earlier to avoid this delay.

24在BEC中级写作中，给同事写内部备忘录说明新报销流程，最合适的标题是

1. A. New Expense Claim Procedure
2. B. Expense Claims Are a Problem
3. C. You Must Follow the Rules
4. D. Changes to Everything

25在BEC口语考试第二部分中，考生需要就某一商务话题做一分钟陈述，下列哪种做法最符合考试要求？

1. A. 先概述要点再举例并简要总结
2. B. 逐条朗读事先写好的完整讲稿
3. C. 只陈述个人经历不谈商务背景
4. D. 等待考官提问后再开始组织内容

26在BEC听力第二部分中，录音提到‘The board decided to put the expansion plan on hold pending a review of cash flow.’，其中put...on hold 的意思是

1. A. 暂时搁置
2. B. 彻底取消
3. C. 加速推进
4. D. 公开宣布

27在英文会议记录中记录某决议时，若要表明该决议获得一致通过，下列表述最符合会议纪要惯例的是

1. A. The proposal was unanimously approved.
2. B. The proposal was approved by most people.
3. C. The proposal was agreed in a friendly way.
4. D. The proposal was passed without any talk.

28在BEC中级听力中，经理说“We need to bring forward the deadline by two days”，这意味着新的截止日期

1. A. 比原定日期晚两天
2. B. 比原定日期早两天
3. C. 仍按原定日期不变
4. D. 改为两天后另行通知

29在撰写英文商务报告时，若需要引用某研究数据说明市场趋势，以下哪种做法最符合学术与商务写作规范？

1. A. 直接复制数据但不注明来源以保持版面简洁
2. B. 在正文中标注来源并在文末列出参考文献
3. C. 把数据稍作修改后作为公司自有数据使用
4. D. 仅在口头汇报时提及来源而书面报告省略

30BEC高级写作中，向客户致歉信里说明货物延迟交付，为保持专业语气同时承担责任，最恰当的句子是

1. A. We accept full responsibility for the delay and outline the steps we have taken.
2. B. The delay was caused by circumstances entirely beyond our control.
3. C. You should have allowed more time when placing the order.
4. D. Delays like this are normal in our industry and rarely matter.